Privacy Policy spin and go –
Player Data Protection

This Privacy Policy explains in detail how Spin and Go collects, uses, stores and protects your personal information when you use our platform at spinandgo.app. We believe that transparency is the foundation of trust, and we want you to fully understand our privacy practices before you start playing.

By registering an account or using any Spin and Go service, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.

1Information We Collect

Spin and go collects various types of information to enable us to provide a secure, seamless and personalised service to every player. Collecting this information is necessary to fulfil our legal obligations, verify player identities and maintain platform security.

We may also collect additional information during the identity verification (KYC) process, including copies of identification documents and bank statements, to ensure account security and comply with legal requirements relating to anti-money laundering.

2How We Use Your Data

Every piece of information we collect has a clear and lawful purpose. spin and go does not use player data for any purpose not stated in this Privacy Policy without prior consent.

• Account management: Create and maintain player accounts, process logins and ensure the security of your account.
• Transaction processing: Process deposits and withdrawals quickly and securely to your registered bank account.
• Identity verification (KYC): Verify player identity to comply with legal requirements for fraud prevention and anti-money laundering.
• Customer support: Enable our support team to handle enquiries, complaints and assistance requests effectively.
• Platform improvement: Analyse usage patterns to improve the player experience, platform performance and game offerings.
• Marketing communications: Send information about the latest promotions and offers — only to players who have agreed to receive such communications.
• Fraud detection: Monitoring suspicious activity and protecting the platform against misuse, fraud and cyber attacks.
• Legal compliance: Meet legal obligations, including reporting to relevant authorities when required.

3Sharing Information with Third Parties

Spin and go does not sell, rent or disclose player personal information to third parties for commercial marketing purposes. However, there are limited situations where we need to share information for operational or legal compliance needs.

• Payment service providers: Minimal transaction information is shared with banks and digital wallet providers to process your deposits and withdrawals.
• Game providers: Data required to run games on the platform is shared with our licensed game providers under strict confidentiality agreements.
• Legal authority: We will disclose information when required by law, court order or a valid request from a law enforcement agency.
• Technical service providers: Companies that help us operate the platform (such as cloud and analytics services) may access the necessary data, subject to binding data protection agreements.

All third parties that receive spin and go player data are bound by strict confidentiality and data protection agreements. They may only use that information for the specified purpose and may not process the data for their own ends.

4Data Security & Protection Measures

Spin and go implements multiple layers of technical and organisational security measures to protect player personal data from unauthorised access, loss, misuse or disclosure.

• 256-bit SSL encryption for all data communications between the player's browser and our servers.
• Passwords are stored using strong hashing algorithms — we do not store passwords in plain text.
• Two-factor authentication (2FA) is available for all accounts to add an extra layer of security.
• 24/7 security monitoring by our cybersecurity team to detect and respond to threats promptly.
• Strict access controls — only authorised personnel with a legitimate business need may access player data.
• Regular security audits and penetration testing by independent third parties to identify and address any vulnerabilities.

5Cookies & Tracking Technologies

Spin and go uses cookies and similar tracking technologies to enhance the user experience, understand how players interact with our platform and ensure that security functions operate correctly.

• Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
• Performance Cookies: Collect information on how players use the platform to help us improve overall performance and user experience.
• Functional Cookies: Save your preferences such as language, display settings and login details to make future use of the platform more convenient.
• Analytics Cookies: Help us understand platform usage patterns for continuous service improvement.

You can manage your cookie settings through your web browser. However, disabling essential cookies may affect platform functionality and prevent you from logging in or using certain features properly.

6Your Rights as a Player

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and our own privacy policy, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact our support team via Live Chat or email. We will process your request within 14 business days.

7Data Retention Period

Spin and go retains player personal data only for as long as is necessary for the purposes stated in this Privacy Policy or as required by applicable law in Malaysia.

• Active account data: Retained for the duration of the active account period and for any additional period required by law following account closure.
• Financial transaction records: Retained for a minimum of 7 years in accordance with accounting and anti-money laundering legal requirements.
• KYC documents: Retained for a minimum of 5 years following the termination of the business relationship, in accordance with legal requirements.
• Communication logs: Retained for 2 years for customer support and dispute resolution purposes.
• Technical data and logs: Retained for 12 months for security and fraud detection purposes.

Once the retention period expires, personal data will be securely deleted or anonymised so that it can no longer be associated with any specific individual.

8Third-Party Links

The spin and go platform may contain links to third-party websites or services in certain contexts, such as game providers or payment methods. This Privacy Policy applies solely to the spin and go platform.

Spin and go is not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of each website you visit separately. Use of third-party services is at your own risk.

9Child Protection

Spin and go is an online betting platform that for individuals aged 18 and above only. We do not intentionally collect, store or process any personal information from individuals under the age of 18.

If we become aware that we have collected personal data from children or minors, we will take immediate action to delete that information and close the relevant account. If you believe your child or a minor has registered an account, please contact us immediately.

We use an age verification system during the registration and KYC process to ensure that only eligible players can access our platform.

10Amendments to the Privacy Policy

Spin and go reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. All amendments will be published on this page with a clear effective date.

• Material amendments will be communicated to players via in-platform notifications or email at least 7 days before taking effect.
• Minor amendments (such as grammatical corrections or clarifications) take effect immediately upon publication.
• Continued use of the platform after the effective date of any amendment is considered acceptance of the revised policy.
• Previous versions of the Privacy Policy may be requested from our support team for reference.

We encourage you to review this Privacy Policy periodically so that you remain informed about how we protect your information.

11Contact Us Regarding Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer through the following channels:

• Live Chat: Available 24/7 via the chat icon at the bottom-right corner of the platform — the fastest way to get an immediate response.
• Support Email: [email protected] — we aim to respond within 24 business hours.
• FAQ Page: Visit FAQ section us for answers to the most frequently asked privacy questions.

We are committed to addressing all privacy-related enquiries and complaints seriously and within a reasonable timeframe. Your satisfaction and trust are our priority.